Shipping Policy

At WESTROW, we are committed to processing and shipping your order as efficiently as possible. Please review the information below regarding order processing, delivery, tracking, and shipping responsibilities.

Processing Time

All orders are processed within 1–3 business days, excluding weekends and holidays, after you receive your order confirmation email.

Once your order has shipped, you will receive a shipping confirmation notification.

Shipping Rates and Delivery Estimates

Shipping charges, when applicable, will be calculated and displayed at checkout before you complete your purchase.

Estimated delivery times are:

• United States: 5–10 business days

• International: 10–20 business days

Delivery times are estimates only and are not guaranteed.

Delays may occasionally occur due to circumstances such as high order volumes, peak shopping seasons, carrier delays, customs processing, weather conditions, or other circumstances outside our reasonable control.

Order Tracking

Once your order ships, you will receive an email containing your tracking number.

You can use this tracking information to monitor the status of your delivery.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become available or update in the carrier's system.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

WESTROW is not responsible for customs duties, import taxes, or other charges imposed during or after shipping.

Any applicable customs duties, import taxes, or similar fees are the responsibility of the customer.

Lost, Stolen or Damaged Packages

WESTROW is not responsible for packages that are lost, stolen, or damaged while in transit by the shipping carrier, to the extent permitted by applicable law.

If your order arrives damaged, please contact us at support@westrowus.com with your order number and photos of the package and damaged item so we can review the situation and assist you.

Incorrect or Incomplete Shipping Address

Please carefully review your shipping information before completing your order.

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders delivered or shipped to an incorrectly provided address.

If a package is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

WESTROW
Contact: DANISHA CANDEE HUDSON
Email: support@westrowus.com
Website: westrowus.com
Address: 841 Rock Springs Dr, Las Vegas, NV 89128, United States