Privacy Policy

Last updated: September 28, 2026

WESTROW operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how WESTROW collects, uses, processes, and discloses your personal information when you visit or use our website, make a purchase or other transaction, communicate with us, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information: Name, billing address, shipping address, phone number, and email address.

• Payment and financial information: Payment method, payment confirmation, transaction details, and other information necessary to process your payment.

• Account information: Username, password, security information, preferences, and account settings.

• Transaction information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as information about previous transactions.

• Communications: Information you provide when contacting us, including customer service inquiries.

• Device information: Information about your device, browser, network connection, IP address, and other identifiers.

• Usage information: Information about how and when you access, browse, and interact with our website and Services.

Personal Information Sources

We may collect personal information:

• Directly from you when you create an account, make a purchase, use our Services, contact us, or otherwise provide information to us.

• Automatically through our website, including through cookies and similar technologies.

• From Shopify and other service providers that help us operate our business.

• From business partners and other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use personal information to provide our Services, process payments, fulfill orders, arrange shipping, process returns and exchanges, maintain customer accounts, remember preferences, provide product recommendations, and improve your shopping experience.

Marketing and Advertising

We may use your information to send marketing, advertising, or promotional communications where permitted by law.

We may also use information about your interactions with our store to display advertisements that may be more relevant to you.

You may opt out of promotional email communications at any time by using the unsubscribe option provided in our emails.

Security and Fraud Prevention

We may process personal information to authenticate accounts, provide a secure shopping and payment experience, detect and investigate suspected fraudulent, illegal, malicious, or unauthorized activity, and protect our customers, business, and Services.

Customer Support and Communication

We use personal information to communicate with you regarding your orders, account, returns, refunds, customer service inquiries, and other matters related to our business relationship.

Legal and Regulatory Purposes

We may use personal information to comply with applicable laws, regulations, legal processes, governmental requests, or other legal obligations and to enforce our Terms of Service and other policies.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

This may include:

• Shopify

• Payment processors

• Shipping and fulfillment providers

• Customer support providers

• IT and cloud service providers

• Analytics providers

• Marketing and advertising partners

• Professional advisers and service providers

We may also disclose information when you request or authorize us to do so, when necessary to complete a transaction, or when required by applicable law.

Personal information may also be disclosed in connection with a corporate transaction, such as a merger, acquisition, restructuring, sale of assets, or bankruptcy.

Relationship with Shopify

Our store is powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide and improve Shopify's services and the functionality available to our store.

Information submitted through our store may be transmitted to Shopify and other service providers, including providers located outside your country of residence.

For additional information about Shopify's privacy practices and how Shopify processes customer information, please review the Shopify Consumer Privacy Policy at:

https://privacy.shopify.com/en

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate our website, remember your preferences, understand how visitors interact with our Services, improve website functionality, prevent fraud, and support advertising and marketing activities.

Depending on your location, you may have the right to control or restrict certain uses of cookies and personal information.

Third-Party Websites and Links

Our Services may contain links to websites, social networks, or other platforms operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of websites and services that we do not own or control.

We recommend reviewing the privacy policies and terms of any third-party website you visit.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at support@westrowus.com so we can review the matter and take appropriate action.

Security and Retention of Your Information

We use reasonable measures designed to protect personal information.

However, no electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

We retain personal information for as long as reasonably necessary to provide our Services, maintain customer accounts, fulfill legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Your Privacy Rights and Choices

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include:

• Right to Access or Know: You may request information about the personal information we maintain about you.

• Right to Delete: You may request deletion of certain personal information we maintain about you.

• Right to Correct: You may request correction of inaccurate personal information.

• Right to Portability: You may have the right to obtain a copy of certain personal information in a portable format.

• Right to Opt Out: Depending on your jurisdiction, you may have the right to opt out of certain sales, sharing, targeted advertising, or other processing of personal information.

• Communication Preferences: You may unsubscribe from promotional emails using the unsubscribe option included in those communications.

These rights are not absolute and may be subject to exceptions or limitations under applicable law.

We may need to verify your identity before processing certain privacy requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

To submit a privacy request, contact us at support@westrowus.com.

Global Privacy Control

Depending on your jurisdiction, if you visit our website with a recognized Global Privacy Control (“GPC”) preference signal enabled, the signal may be treated as a request to opt out of certain uses or disclosures of personal information for the browser or device you are using, where required by applicable law.

International Data Transfers

Your personal information may be transferred, stored, or processed in countries other than the country where you live.

Where required by applicable law, appropriate safeguards or recognized transfer mechanisms may be used for international transfers of personal information.

For transfers from the European Economic Area or United Kingdom, this may include recognized mechanisms such as Standard Contractual Clauses or other legally recognized safeguards, where applicable.

Complaints

If you have concerns or complaints regarding how we handle your personal information, please contact us using the information provided below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection or regulatory authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, Services, legal requirements, or other operational reasons.

When we update this Privacy Policy, we may revise the “Last updated” date displayed at the top of this page and provide additional notice where required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact us:

WESTROW
Contact: DANISHA CANDEE HUDSON
Email: support@westrowus.com
Website: westrowus.com
Address: 841 Rock Springs Dr, Las Vegas, NV 89128, United States