Refund policy

Return and Refund Policy

At WESTROW, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition in which you received it

  • Be unworn and unused

  • Include all original tags

  • Be in its original packaging

  • Include the receipt or proof of purchase

How to Request a Return

To start a return, please contact us at support@westrowus.com.

Once your return request has been reviewed and accepted, we will provide you with return instructions, including information on how and where to send your package.

Approved returns should be sent to:

WESTROW
841 Rock Springs Dr
Las Vegas, NV 89128
United States

Please do not send your order back before contacting us. Items returned without first requesting and receiving return authorization may not be accepted.

If applicable, we will provide a return shipping label along with the return instructions.

For any questions regarding a return, please contact us at support@westrowus.com.

Damages and Issues

Please inspect your order as soon as you receive it.

If your item arrives defective, damaged, or if you receive the wrong item, please contact us as soon as possible at support@westrowus.com so we can evaluate the issue and work toward an appropriate resolution.

Exceptions and Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods, such as food, flowers, or plants

  • Custom or personalized products

  • Personal care goods

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

Please contact us at support@westrowus.com if you have questions about whether a specific item is eligible for return.

We do not accept returns on final-sale items or gift cards.

Exchanges

The fastest way to receive a different item is to return the item you currently have.

Once your return has been accepted, you may place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification, where applicable under European Union consumer protection laws.

The item must be returned in the same condition in which you received it, unworn or unused, with its original tags and packaging. You will also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@westrowus.com.

Contact Information

If you have any questions about returns, exchanges, or refunds, please contact us:

WESTROW
Contact: DANISHA CANDEE HUDSON
Email: support@westrowus.com
Website: westrowus.com
Address: 841 Rock Springs Dr, Las Vegas, NV 89128, United States